About JECT
JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. We offer a curated menu of services in a warm and inviting environment with safety and results as our utmost priority. Our mission is to make these services accessible and mainstream. JECT has locations in the West Village, Upper East Side, Bridgehampton, Westchester, Miami Beach, and Los Angles with additional locations in the works.
Description
We are seeking a dynamic and results-driven Store Manager to lead and oversee the daily operations of our aesthetic practice in Miami (Sunset Harbor). This role is pivotal in driving sales, ensuring an exceptional client experience, managing team performance, and spearheading marketing efforts. The ideal candidate will be a proactive leader with strong organizational skills, a passion for aesthetics, and the ability to inspire their team to meet and exceed goals.
JECT’s Core Values
Specialized: JECT sets the industry standard for medical aesthetics. Our providers are all board-certified medical professionals that specialize in aesthetics, with extensive professional experience. All providers complete JECT Academy, an innovative and rigorous aesthetics training program that encompasses all relevant aspects of the field.
Personalized: JECT consistently goes above and beyond to provide our patients with a personalized experience and unparalleled results. We specialize in full face consultations that consider a holistic and multifaceted treatment approach. Our priority is development of individualized treatment plans reflective of our expertise and our client’s aesthetic goals.
Welcoming: At JECT, we pride ourselves on approachability and providing our patients comfort and ease throughout the entirety of their experience. We get to know our clients on a personal level and take the time to discuss their goals, questions, and concerns. The JECT environment feels warm and inviting, while also conveying to the client that they’re in the best of hands.
Collaborative: As one of the fastest-growing aesthetics businesses in the industry, our team is made up of the best and the brightest. We build upon our collective knowledge to ensure patient safety and the best results for our clients. We uplift one another and cultivate a supportive environment that encourages growth on both the individual and company level.
Key Responsibilities
Team Management
- Oversees both our Aesthetic Practice Care Coordinators, Medical Assistants, and Aestheticians.
- Work closely with our VP of Talent, who oversees our aesthetic providers/injectors, to ensure optimal scheduling that meets the needs of our clients.
- While the Store Manager does not directly manage our aesthetic providers/injectors, they are responsible for holding them accountable and providing real-time coaching when necessary, such as addressing issues like tardiness or other performance concerns
- Serve as the primary liaison between in-store operations and upper leadership, ensuring seamless communication and alignment of goals.
- Manage and develop the team through daily check-ins, consistent feedback, and performance reviews, fostering accountability for individual and team goals.
- Work with leadership to set monthly, quarterly, and annual KPI’s/goals for the store, tracking performance against these benchmarks.
- Identify, recruit, hire, and train talented team members, fostering growth and career development opportunities within JECT.
- Build and maintain a high-morale, high-performing team culture aligned with JECT’s values.
Store Operations
- Oversee day-to-day store operations, ensuring smooth workflows, high efficiency, and exceptional client experiences.
- Maintain accurate and up-to-date systems, records, and standard operating procedures (SOPs).
- Manage inventory levels for consumables, products, marketing materials, and supplies to ensure availability and accuracy.
- Optimize scheduling to ensure proper staffing levels for peak efficiency and client satisfaction.
- Ensure adherence of JECT’s brand standards.
Sales Performance
- Take ownership of the store’s performance, driving sales growth and operational efficiency.
- Partner with leadership to monitor and analyze reports to identify trends and areas for improvement.
- Guaranteeing the implementation of leadership-identified strategies to achieve monthly, quarterly, and annual goals.
- Identify cost-saving opportunities and innovative ways to generate additional revenue.
- Ensure the team is confident to upsell services, treatments, and retail products to maximize revenue.
Customer Experience
- Ensure every client receives a personalized and exceptional experience.
- Handle in-store client feedback and resolve issues in a professional and client-focused manner.
- Continuously evaluate the client experience, offering recommendations for improvement to management.
- Maintain strict confidentiality of sensitive client and business information.
Marketing & Business Growth
- Collaborate with the marketing team to develop and execute local marketing initiatives that drive foot traffic, new client acquisition as well as client retention.
- Leverage social media, email marketing, and community engagement to promote JECT’s services.
